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Banker - Banker - shadows of echoes of memories of songs Page 2 — LiveJournal
Just had the most maddening conversation ever with Alliance & Leicester's internet banking helpdesk. Notes here mostly for my own benefit because I'll write them up into a proper complaint before moving to a different bank.

The fail, it burnsCollapse )

Perhaps a new New Year's Resolution (no, I haven't forgotten, but I haven't done them yet either) should be to find a bank whose internet banking isn't shit. :-/ Any recommendations?

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livredor From: livredor Date: January 25th, 2010 11:14 pm (UTC) (Link)
Smile / Co-op does online banking very well. They have generally good customer service, and you can do the physical bits by going to a Post Office or Co-op shop, and withdraw cash from just about any cash machine (specifically, they're in the Link network). I don't think they're as "ethical" as they claim to be, and they are not very good for anything more complicated than just holding a current account with them. I've had a vanilla current account with them for, oh, 9 years now (since Lloyds pissed me off). I have never had a serious problem with them, and they have been helpful and prompt in sorting out minor problems.

The caveat is that I've mostly been using Firefox under Windows; I can't absolutely promise you that their system will work with more obscure browsers / OSs. Also, they do insist on that annoying "Verified by Visa" thing for online shopping; it's pretty hard to get out of that these days, but if that's a big principle thing for you, Smile won't work.
mair_aw From: mair_aw Date: January 25th, 2010 11:24 pm (UTC) (Link)
smile wfm in opera/linux, iceweasel/linux, ie/windows, links/linux ... I think they're pretty good on obscure browsers.
katstevens From: katstevens Date: January 25th, 2010 11:23 pm (UTC) (Link)
I've never had any problems with the Lloyds website, but then I only use it for the occasional transfer (maybe a dozen per year).
shui_long From: shui_long Date: January 30th, 2010 11:53 am (UTC) (Link)
I wouldn't wish to recommend Royal Bank of Scotland as a bank - Fred the Shred etc - but have not (yet) taken my accounts away from them largely because their internet banking seems to work without causing me any problems. In the past it was IE only, but now works fine with Firefox; you need the 'card in plastic box' business only for a few functions (e.g. setting up new payee); and it doesn't inflict "Verified by Visa" on you.
I had been thinking about opening an account at A&L, but this thread has probably persuaded me otherwise.
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