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shadows of echoes of memories of songs
Maybe to ID
Phoned to activate my new debit card and ended up getting a lecture on the dangers of identity theft from the sales girl (trying to sell me some kind of 'identity protection insurance').

"According to your records, you don't seem to have any identity protection in place. Is that correct?"
"Er, yes, guess so."
"Is there a good reason for that?"
"Or is it just that you don't know anything about it?"
"Well, I'm aware of the issues, and the bank has tried to sell me all sorts of card protection things before, but it's not something I'm overly worried about..."

There followed a long and might-have-been-patronising-if-actually-coherent lecture about the difference between card fraud and identity theft, along the lines of "see, with your card, if they defraud your card, then that's your card, and the bank takes responsibility for that, but if they steal your identity, and use it to get new cards, then they've stolen your identity, and that's when the problems start, because they've got your identity." Well, glad they've cleared that up, anyway.

Of course, they're not trying to sell me anything, no, just advising. So in the hope of shutting them up I said they could send me some information about the service they're offering, yes, please, that'd be great. Which triggered another lecture on how "well, we can't send it in the post, because it would be really stupid to send things about identity theft in the post." Huh? I try to explain. "I'm not suggesting sending the Identity Protecting PIN or whatever it is in the post -- though obviously you do send cards and PINs in the post -- I only meant that you could send some information about the service you're offering." "No, but, that's your card, and your PIN, and we have to send that in the post, because of law, but that's different. But you see obviously it would be really stupid to say we want to protect your identity and then send you something about it in the post. I don't know if you're aware but they only need your name and address."

My name and address, fact-finders, are in the Phone Book. My post comes via the Royal Mail or whatever they're called these days now that they're probably owned by Microsoft and it's Health and Safety gone mad out there. My post gets posted through the letter box. It doesn't go through some kind of secret mail escrow system, it doesn't get picked up by W.A.S.T.E and delivered to me by cycle courier at midnight when there's a new moon. If Alliance and Leicester are so fucking worried about putting my name and address on an envelope, they could start by not sending me a) the letters offering me loans, b) the letters offering me more credit, c) the letters offering me more credit card cheques, d) the letters telling me what the current rates of interest are, all of these with -- you guessed it -- my name and address, and a bloody great orange-and-blue "ALLIANCE AND LEICESTER" stamp on the front of the envelope. (I seem to remember HSBC went through a phase of sending new cards in a big envelope with no branding and the name and address in Comic Sans, so that nobody would think "ooh, new bank card, must steal"; unfortunately this had the side-effect of making me more likely to throw it away or at least leave it unopened for a month because it was clearly junk mail. I'm sure when I was a student you could only pick your new card up from the bank -- cue regular sessions of trying to explain that my branch was in Loughborough but I lived in Oxford so I'd like to collect the card from the Oxford branch, HOW HARD CAN THIS BE? -- whereas now you don't even seem to get offered that option. Presumably that would be the more secure way to do it, forcing you to turn up at the branch with your passport, but that would cost the bank money rather than gaining them money. Market forces are not about trying to make things easier for you. But I digress.)

Anyway, apparently identity theft is on the increase, and they get nearly one case a month now (so, not really that many out of the 1.72m active current accounts -- and that's just personal accounts, not businesses -- that their annual report claims they had in 2007). Also, I'm assuming that it still counts as a case of identity theft even if it's caught early and doesn't cause any major damage -- in the same way that I'm part of the INTERNET CARD FRAUD OH NOES statistics because somebody tried to defraud my card (to the tune of about 2 quid) and A&L caught it, told me, and gave me a new card. If all these cases involved real scare stories like people being thrown out of the country because someone else had claimed their identity, then surely it would be a spate by now, and would be reported more often? Not in the news, where obviously people wouldn't report things which might damage the economy, but on the web? Come on, bloggers, how many of you have been given hush money not to blog about the identity theft you've suffered? Or is it that once you've had your identity stolen, you can't get a blog any more, so you are SILENCED?

I'm not trying to trivialise the awfulness of identity theft actually happening to an individual (like all crimes, if it happens to you, arguing about the probability of it having happened to you is somewhat less interesting/relevant than the process of trying to undo the damage or get compensation) but I am fed up of the amount of scaremongering that goes on in an attempt to sell extra insurance to neurotic people. "We're not trying to scare you," said the girl on the phone, "we're just trying to advise you and give you the facts and figures." Hmmmm. I counted precisely one fact and/or figure, and it wasn't a very impressive one. It really takes quite a lot more than that to sell me insurance.

Also, unrelatedly, I am annoyed that 'activating' my debit card requires me to listen to a fifteen-year-old insurance salesgirl trying to tell me the Facts of Internet, while 'activating' my credit card merely requires me to go through an automated key-press system, which I can do without switching the music off. Also also and furthermore, I AM TRYING TO DRINK COFFEE, STOP TRYING TO SELL ME THINGS. I think that might be my new meaningless t-shirt slogan catchphrase for this week.

Still, let's have a poll:

Poll #1196865 They're stealing my string

Have you ever been a victim of identity theft?


Do you have any kind of 'identity insurance'?


How do I know you're actually who you say you are?

I don't believe you, you Cretan. Try harder to convince me:

Which of these do you have:

current account
debit card
credit card
more than one credit card
driving licence
reward card(s)
IMSoc life membership card
national insurance card
amusing card-shaped gadgets
a name
more than one name
an address
more than one address
limited patience with tickyboxes

Furthermore, I think you should know:

I am an identity thief
I'm in ur postboxen, steelin ur identitys
Identity thieves stole someone who claimed she was my sister, you insensitive clod
A tickybox stole my identity, you insensitive clod
A tickybox ticked my tickybox, you ticky ticky tick.

So there.


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lnr From: lnr Date: May 31st, 2008 01:38 pm (UTC) (Link)
Of course, having tried to convince you I'm me in a poll viewable to anyone I've just given away information which might allow someone else to pretend to be me. Oh noes.
j4 From: j4 Date: May 31st, 2008 01:56 pm (UTC) (Link)
Mike? Is that you?
venta From: venta Date: May 31st, 2008 02:10 pm (UTC) (Link)
I had a similar conversation with my credit card when I tried to cancel the payment protection insurance. OMGWTFetc, I would be liable for hideous amounts of everything. Like what ? Like, er, loads of shit, really bad, er, just stuff.

OK, I said, can you explain to me exactly what my liabilities would be without the insurance ?

Certainly, I'll put you through to the insurance department and they'll explain the benefits.

No, dammit, you won't, you're going to tell me exactly what my liabilities are.

It turns out that if I pre-load credit onto my card, and then lose the card, I lose that money. Any fraudulent use isn't my liability anyway. Bah.
cartesiandaemon From: cartesiandaemon Date: May 31st, 2008 02:11 pm (UTC) (Link)
sending new cards in a big envelope with no branding and the name and address in Comic Sans so no-one would think "Ooh, steal!"

I remember thinking that was a great idea for about five minutes. All of my junk is very heavily branded, and my hand-written mail is generally interesting and unusual, and no-one sends me faux hand-writing envelopes with prepaid postage. So I noticed it immediately.

However, a further three seconds of thought made me think that the same probably applied to everyone else, so unbranded faux-handwriting envelopes probably always contain important documents, like a great big red flag.
From: kjaneway Date: May 31st, 2008 02:17 pm (UTC) (Link)
My mother got overly anxious about the whole identity theft thing after the Telegraph did a bunch of articles about it.

I tried discussing it logically, but it was a no-go.

From: vatine Date: May 31st, 2008 02:36 pm (UTC) (Link)
HSBC will let you pick up your card from the branch (I haven't tried "another branch"), though it MAY be that they need to fail to get you a card on time, first.
vinaigrettegirl From: vinaigrettegirl Date: May 31st, 2008 03:17 pm (UTC) (Link)
My bank called m to ask why I used the branch I used, and I took the chance to explain that the only reason I used the bank in question was the professionalism and maturity of the human beings at the counter there, in SHARP CONTRAST TO THE MUMBLING INCOHERENT CALL-CENTRE MONKEY THEY TRIED TO PASS OFF AS A "PERSONAL MANAGER" WHO TRIED TO SELL ME INSURANCE and who WOULDN'T SHUT UP.

I am still waiting for an answer from Customer Services to my complaint about said glo'al-stoppah who rang me when I was serving dinner and on whom I basically had to hang up, which is against my own personal code of practice: I left the handset on the dinner table and when it stopped squawking I picked it up and said "thank you, as I said before, I am not interested" and pushed the Room 101 button. B'stards.
gerald_duck From: gerald_duck Date: June 1st, 2008 11:35 am (UTC) (Link)
My bank doesn't have my phone number.

That's the way I like it.
vinaigrettegirl From: vinaigrettegirl Date: June 1st, 2008 12:33 pm (UTC) (Link)
uh-huh uh-huh.

I was a fool to believe their assurances that they wouldn't use it for marketing purposes.
sesquipedality From: sesquipedality Date: May 31st, 2008 03:43 pm (UTC) (Link)
Identity theft insurance is unnecessary. All that is required is a willingness to say "f*** off, I didn't do that - see you in court, dips**ts" loudly and to people of increasing seniority until they piss off.

Worked for me.
davefish From: davefish Date: May 31st, 2008 03:49 pm (UTC) (Link)
I was pretty amazed at the hard sell Barclays gave me on their insurance products when I called to activate my new credit card.

Both card loss insurance, and identity theft insurance. Total cost would have been about £160 pa, which seems a lot of money for that sort of insurance. They were very adamant that the minimum I'd loose would be about 4-5K and probably I would be liable for tens of thousands of pounds if I had my identity stolen. She wasn't too clear how I would be liable for that if they gave money away to a random...
arnhem From: arnhem Date: May 31st, 2008 06:16 pm (UTC) (Link)
They shut up quite quickly when I said, in reply, that I didn't think I'd be short of people to sue in such a situation, and therefore couldn't see much need for the protection they were offering.
From: kaet Date: June 1st, 2008 12:33 am (UTC) (Link)
It's really difficult with banks now. Most of the mechanical means of access are unsafe, or charge you a cut, or both; whereas the human means involve irritating conversations with people reading scripts. I've just about managed to reduce it down to occasional Internet Banking and one ATM (in my branch).
gerald_duck From: gerald_duck Date: June 1st, 2008 02:45 pm (UTC) (Link)
As I noted in my own journal back in April, a major problem is the widespread conflation of identity with entitlement. More and more, people have to prove their identity in order to prove their entitlement, which is what both motivates identity fraud and makes it more dangerous.

On the other hand, I seldom rely on someone's identity, so it's not me who stands to lose out. Organisations peddling identity-fraud insurance seem to be trying to insure the consumer against someone else's risk. Yes, managing the paperwork would be a hassle if my identity were stolen, but I don't see what their service could do to mitigate that, and in any case prevention is much better than cure.
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