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See tickets? That's crap, that is. - shadows of echoes of memories of songs — LiveJournal
See tickets? That's crap, that is.
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j4 From: j4 Date: April 6th, 2008 11:42 am (UTC) (Link)
They sell out whatever, so why care? Certainly why plough money (& it would be a *lot* of money) into a system that only operates for 2-3 hours every year?

Because a) then it would be guaranteed to work for all the other things seetickets do (and there are other Really Big Instant Sellout gigs, not the same scale, but, y'know) and b) they could then sell their Amazing Totally Un-DDOS-able System to other people and Make $$$$ Fast. Maybe.

Also, c) because otherwise they look monumentally shit once a year, and then for the rest of the year, for the events where they don't have a monopoly on the ticket sales, people are less likely to use them. Again, 'maybe'.

I dunno, I just feel it could be their flagship thing rather than their guaranteed-fuckup thing.

Owen points out that if the tickets were split into different allocations for different resellers eg a quarter to seetickets, a quarter to wegottickets, etc, then a) each of them would only be dealing with a quarter of the problem, and b) there'd be some incentive for them to do it better because of competition.

And, I mean, are we assuming here that Glasto Inc. went out to tender for the ticket-selling contract and seetickets were the best of the bunch? Or are they just Michael Eavis's mates?
julietk From: julietk Date: April 6th, 2008 11:51 am (UTC) (Link)
But doesn't the same arg apply to Madonna or whatever? (I have 0 idea how the problems compare, mind.) They sell out anyway, so it doesn't matter.

They seem *not* to care about looking like idiots once a year, so I can only assume that it doesn't impact on their business. I agree that it could be flagship rather than fuckup, but from a business POV, that's only worth it if the benefits outweigh the costs. Given that the ticket-selling business seems to be neatly sewn up between about 3 large companies now, the margin of available-business may be quite small.

Sorry, I have my "cynical" hat firmly on. From a more generous POV, I suspect that Glastonbury is actually the biggest deal available by quite a long way in the ticket-selling stakes. So basically they only have a really decent test once a year. They have changed things every year to try and avoid the previous year's cockup; thereby introducing another cockup. I really don't know how difficult or expensive it is to do proper full-on testing: several hundred thousand people all with >1 window open hitting refresh every couple of seconds. You can't do it properly internally because some of the issue is to do with the pipes to the outside world.

Um. It does seem like it *should* be solvable, though.

Seetickets: do they have a deal with the Mean Fiddler?
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