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See tickets? That's crap, that is. - shadows of echoes of memories of songs — LiveJournal
See tickets? That's crap, that is.
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j4 From: j4 Date: April 6th, 2008 10:36 am (UTC) (Link)
Most of the time you have nearly zero demand

Mmmrr, I think this is kind of irrelevant, surely you spend the rest of the year testing the system? Simulating the effect of gazillions of people hitting the system all at once?

Also, seetickets do manage other big things like, I dunno, Madonna at Wembley.

And Glasto has the pre-reg stuff, so you know the maximum number of people who can legitimately try to book.

then a few times per year you suddenly have thousands (tens of thousands?) of simultaneous connections, all trying to have a transactional card authentication and tickets allocation.

Last year there were 137,500 tickets on sale (for which 400,000 people pre-registered), and they sold out in 2 hours. I'm not saying it's an easy problem!

I am sure there must be ways of separating the stages of the process, though, so that e.g. at any point up to submitting credit card details you can still get bounced back to square one, but when you submit credit card details either it can't kick you out or if it does it makes it bloody clear whether your payment has/hasn't been accepted. I don't know how you'd do any of this, obviously, but I can't believe it's impossible. Not least because I think they actually did it slightly better last year. :-}

Of course the simple non-techy solution is to make it a lottery, all administered on paper.
julietk From: julietk Date: April 6th, 2008 10:41 am (UTC) (Link)
Or even administered electronically. You have a month to register, as per currently; you can choose to register in groups of up to, say, 4 (to avoid the "I have a ticket but no one else I know does" problem).

After registration has closed, you pick the right number of tickets.

1-2 months beforehand, you do a second batch to allow for the folk who wind up cancelling.

Re last year: even allowing for the fact that they've time-limited the Magic Connection this time, the Magic Connection has been ballsing up. So yes, something has gone wrong.
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