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Clue-point-zero - shadows of echoes of memories of songs — LiveJournal
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caramel_betty From: caramel_betty Date: June 29th, 2006 04:23 pm (UTC) (Link)
The weboffice answer: give the users all the tools they need;

Ah, but then you need to sort out the difference between the tools they need and the tools they say they want.
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j4 From: j4 Date: June 29th, 2006 04:47 pm (UTC) (Link)
We do have some power to stop the divisions we work with just buying whatever tools they fancy (see e.g. Department Y [nameless to protect the guilty], who demanded some shiny new CMS on the grounds that it would solve all their problems, were audited, and as a result were told that they were absolutely not allowed to buy any more shiny software until they'd sorted out the damn workflow that it was supposed to be supporting. Ha!)

The problem is, there are whole swathes of the university that we simply have no control over, and no one person (except possibly the V-C, who doesn't really get involved at that kind of level) has the power to impose any kind of consistent rules/guidelines across the board. Which is what the currently-in-progress Web Review is supposed to be addressing, but, well, yeah.
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j4 From: j4 Date: June 29th, 2006 04:58 pm (UTC) (Link)
Aw. Thought-of-a-hug appreciated nonetheless.

The way everybody in this area seems to encounter the same problems again and again is both comforting and depressing...
j4 From: j4 Date: June 29th, 2006 04:32 pm (UTC) (Link)
Hello, you. :-)

I'm all for giving people this information (it's the only way they'll find out how useless it really is) and building it into the CMS seems to be a good way of doing this, but we're using a fiendish home-rolled CMS system so it may not be practical at the moment. (What CMS etc are your web people using, OOI?)

The question of them doing something stupid doesn't really arise as we're still quality-controlling everything that gets published (for trusted content providers this is basically just a push-the-button formality; for others, it's a gate we can keep closed no matter how hard they headbutt it). It's all a tradeoff between getting your time wasted preventing teh stupid, and letting teh stupid happen (but saving time -- though I'd argue that then half my time would be spent retrospectively fixing stupidity).

On a bad day, though, I just think "Why don't we just turn the whole goddamned thing into a wiki, and then tell them 'when you shoot yourself in the foot, don't come running to us'."
truecatachresis From: truecatachresis Date: June 29th, 2006 06:00 pm (UTC) (Link)
"Why don't we just turn the whole goddamned thing into a wiki, and then tell them 'when you shoot yourself in the foot, don't come running to us'."

Because they will come running to you ANYWAY, and you won't be able to stop them. And then your bad day will be an even worse day, because they'll whine and whine until you've fixed their mess, or whine even more if you tell them you can't fix it.

j4 From: j4 Date: June 30th, 2006 11:15 am (UTC) (Link)
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