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emails I have not sent, part n - shadows of echoes of memories of songs — LiveJournal
emails I have not sent, part n
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From: techiebloke Date: May 24th, 2004 02:43 pm (UTC) (Link)
Better: use rt, or somesuch, so that you can ignore the odd piece of bollocks
that hits your inbox, while having the ability to day to your boss "look, 99% of
requests get actioned within $SLA. Look at the pretty pictures!"

Better yet, write the $SLA, publish it, and /then/ tell your boss that your requests
are 99% within $SLA. If you do it right you'll get a gold star for producing an
SLA, (together with the procedure for submitting work), and then lots of future gold stars for being within it.

Worked for me, anyhow.
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